Term and Conditions

Welcome to Ovation Store. These Terms and Conditions govern your use of our website and services. By accessing ridingattiresale.com and making a purchase, you agree to be bound by these terms.

1. User Responsibilities and Account Terms

1.1 Eligibility and Account Creation

To place orders on our website, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account

1.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Submit false or misleading information
• Use automated systems to extract data

2. Products and Services Description

2.1 Product Information

Ovation Store specializes in premium equestrian equipment including:

• Riding apparel and footwear
• Horse tack and equipment
• Grooming and care products
• Competition gear

2.2 Product Availability and Pricing

We strive to maintain accurate inventory and pricing information. However:

• All prices are subject to change without notice
• Product availability may vary
• We reserve the right to cancel orders for out-of-stock items
• Typographical errors in pricing may be corrected

3. Orders and Payment Terms

3.1 Order Process

Order processing timeline:

• Orders are processed within 1-2 business days after payment confirmation
• You will receive shipping confirmation with tracking information
• Order cancellation must be requested before shipment

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Shipping and Delivery

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days)

4. Returns and Exchanges

4.1 Return Eligibility

We accept returns and exchanges within 15 days of receipt. To be eligible:

• Items must be in original condition, unworn, and unwashed
• Original packaging and tags must be intact
• Original receipt or proof of purchase required

4.2 Non-Returnable Items

The following items cannot be returned:

• Grooming or Pest Control Supplies (opened or used)
• Bits (for hygiene considerations)
• Any used, damaged, or altered items

4.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include required information using our return template
3. Wait for Return Authorization Number
4. Ship items to: Ovation Store Returns, 599 Michigan Avenue, Pittsburgh, US 15222

4.4 Refunds and Exchanges

Refund Timeline:

• Credit Card Payments: 5-10 business days after approval
• PayPal Payments: 3-5 business days after approval

Original shipping fees are non-refundable. For exchanges, we cover return shipping costs.

5. Intellectual Property

5.1 Ownership Rights

All content on ridingattiresale.com, including:

• Logos, trademarks, and brand names
• Product designs and descriptions
• Website content and imagery
• Photographs and marketing materials

are the exclusive property of Ovation Store and protected by international copyright laws.

5.2 Permitted Use

You may:

• View and display website content for personal use
• Print copies for personal shopping reference
• Share product links via social media

5.3 Prohibited Use

You may not:

• Copy, modify, or distribute website content
• Use our intellectual property for commercial purposes
• Create derivative works based on our content
• Remove copyright notices

6. Liability Limitations

6.1 Product Liability

Ovation Store’s liability is limited to:

• The purchase price of products
• Direct damages caused by proven negligence
• Compliance with manufacturer warranties

6.2 Limitation of Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Customs delays or import regulations
• Product misuse or improper maintenance

6.3 International Customers

International customers are responsible for:

• Return shipping costs
• Customs fees and import duties
• Compliance with local regulations

7. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy governs the collection and use of your personal information and is incorporated into these Terms by reference.

8. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, with mediation or arbitration as alternative options before pursuing legal action.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of modified terms. We will notify users of significant changes via email or website notice.

Thank you for choosing Ovation Store. We appreciate the opportunity to serve riders who demand excellence, both in their gear and in their shopping experience.