FAQ

We specialize in premium equestrian gear for both riders and horses. Our product range includes:

• Riding apparel (Competition Jackets, Casual Riding Tops, Full Seat Breeches, Chaps)
• Equestrian Footwear and Casual Shoes
• Horse tack and equipment (Bridles, Reins, Bits, Girths, Breastplates)
• Horse care products (Boots, Bandages, Blankets, Fly Apparel, Grooming Supplies)
• Accessories (Gloves, Halters, Leads)

Yes! We offer a wide selection of competition-grade apparel and equipment, including specialized Competition Jackets, Shirts, and professional-grade tack. Our products are designed to meet the standards of serious equestrians while maintaining style and comfort.

While our product selection caters to general equestrian needs, we offer versatile equipment suitable for various riding disciplines. From casual riding to competition preparation, our gear is designed with the dedicated rider in mind.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted payment system.

We offer two shipping methods to meet your needs:

• Standard Shipping ($12.95) via DHL or FedEx – Delivery within 10-15 business days after dispatch
• Free Shipping on orders over $50 via EMS – Delivery within 15-25 business days after dispatch

Order processing takes 1-2 business days before shipment.

Yes, we ship worldwide! However, we currently cannot ship to some remote areas and specific Asian regions due to logistical constraints. International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey directly through the carrier’s website (DHL, FedEx, or EMS).

Delivery times are estimates and can occasionally be affected by customs processing, weather, or seasonal factors. If your order is significantly delayed, please contact our customer service team at [email protected] with your order number, and we’ll investigate promptly.

We want you to be completely satisfied with your equestrian gear. You may return items within 15 days from receipt of delivery. Items must be unused and in original packaging with all tags attached.

To start a return or exchange, please contact our customer service team at [email protected]. We’ll guide you through the process and provide return instructions. Please have your order number ready when contacting us.

For health and safety reasons, certain items may have restrictions. All returned items must be in unused condition with original packaging. If you have questions about a specific product’s return eligibility, please contact us before purchasing.

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.

At Ovation Store, we understand that equestrian gear isn’t just merchandise – it’s an essential part of your passion. We combine premium quality products with global accessibility, offering competitive prices without compromising on the care and attention your equipment deserves. Our team consists of people who understand the equestrian world and are dedicated to serving riders with expertise and reliability.

Our customer service team is here to help with any questions or concerns. You can reach us at:

• Email: [email protected]
• Address: 599 Michigan Avenue, Pittsburgh, US 15222

We typically respond within 24 hours during business days.