Ensuring Your Equestrian Gear Arrives Safely and Efficiently

Our Commitment to You

At Ovation Store, we understand that when you order equestrian equipment, you’re not just buying products – you’re investing in your passion. Whether you’re preparing for a competition or upgrading your training gear, we ensure your orders are processed with the same dedication you bring to the arena.

Global Shipping Available: We ship worldwide to make premium equestrian gear accessible to riders everywhere (excluding some remote areas and specific Asian regions due to logistical constraints).

Shipping Options Designed for Equestrians

Choose the shipping method that best fits your needs and timeline:

Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95

Delivery Time: 10-15 business days after dispatch

Ideal for when you need your equestrian apparel and equipment within a reasonable timeframe. Perfect for routine gear updates and planned purchases.

Free Shipping

Carrier: EMS

Cost: FREE on orders over $50

Delivery Time: 15-25 business days after dispatch

Excellent for budget-conscious riders building their equestrian wardrobe or stocking up on essentials. Perfect for non-urgent purchases and larger orders.

Order Processing & Timeline

We pride ourselves on efficient order processing to get your equestrian gear on its way to you as quickly as possible:

Order Processing

All orders are processed within 1-2 business days. During peak seasons or sales events, processing may occasionally take slightly longer, but we’ll keep you informed every step of the way.

Delivery Timeline Breakdown

Standard Shipping (DHL/FedEx):
Processing (1-2 days) + Transit (10-15 days) = 11-17 business days total

Free Shipping (EMS):
Processing (1-2 days) + Transit (15-25 days) = 16-27 business days total

Please note: Delivery times are estimates and may vary based on destination, customs processing, and seasonal factors.

International Shipping Considerations

As we serve equestrians globally, please be aware of the following:

  • Customs & Import Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country
  • Shipping Restrictions: We currently cannot ship to some remote areas and specific Asian regions
  • Address Accuracy: Please ensure your shipping address is complete and accurate to avoid delivery delays

Returns & Exchanges

We want you to be completely satisfied with your equestrian gear. If any item doesn’t meet your expectations:

  • Return Period: 15 days from receipt of delivery
  • Condition: Items must be unused and in original packaging with tags attached
  • Process: Contact our customer service team to initiate returns

Payment Methods

We accept various payment methods to accommodate our global community of riders:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Need Assistance?

Our customer service team understands the equestrian world and is here to help with any delivery questions or concerns.

Email: [email protected]

Address: 599 Michigan Avenue, Pittsburgh, US 15222

Why Choose Ovation Store Delivery?

Just as we’re committed to providing premium equestrian apparel and equipment at accessible prices, we’re equally dedicated to ensuring your purchases arrive safely and efficiently. From competition jackets to horse care essentials, we handle your equestrian gear with the care and attention it deserves.

Thank you for trusting Ovation Store with your equestrian needs. We’re honored to be part of your riding journey and look forward to serving you with the quality and reliability that riders deserve.